IT Support Manager
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Location: Woburn, MA, United States
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Description
Your role at GEI.
As an IT Support Manager for GEI you will serve as a leader and technical and subject matter expert in maintaining the day to day operations of IT Support staff. You must be able to establish, maintain and increase user satisfaction through professional, courteous and thoughtful end user support.
The successful candidate will be well versed in all areas of Information Technology and the challenges that IT Support brings, including an in-depth understanding of a variety of computer, application, network and security challenges that may affect GEI.
Essential Responsibilities & Duties
- Provide technical support for all aspects of network operations including servers, Active Directory, group policy, MS 365, security, cloud services, firewalls, VPN, routing, switching, network segmentation, wireless, backups, IPSec and content filtering.
- Coordinate with Security Team to manage Security vulnerability, Intrusion Prevention and remediation
- Coordinate with Security Team to implement security improvements
- Keep up to date with the latest threats and attack methods
- Maintaining and creating documentation
- Manage vendor relationships
- Network and server monitoring
- Coordinate with Infrastructure Team to manage on premise, SAN and cloud server virtualization
- Computer lifecycle management, hardware acquisition and inventory management
- Database management
- Coordinate with Infrastructure Team to conduct regular infrastructure security assessments
- Coordinate with I.T. Infrastructure Team to develop and maintain company security policy
- Evaluate new technologies for possible implementation
- Manage Group Policy and Active Directory
- Respond to end user helpdesk support requests from local and remote users
- Train and educate end users on proper security techniques, trends and procedures
- Workstation deployment and troubleshooting
- Maintain hardware and software license compliance
- Office 365 administration
Minimum Qualifications
- Bachelor’s Degree (or equivalent) required. Masters Degree preferred.
- 4+ years of IT experience as an IT Manager in an SMB/Enterprise environment
- 4+ years managing a cloud focused hybrid cloud/on premise IT infrastructure preferably utilizing MS Azure
- 4+ years managing Active Directory
- 4+ years managing Microsoft Office 365
- 4+ years managing Cisco (or equivalent) Firewalls, routers, and switches
- 4+ years of managing desktop and end user support
- Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
- Willingness to work outside normal business hours and travel when required
- Strong English oral and written communication skills
- Strong analytical skills with proven project management skills
- Ability to convey technical concepts in a clear and concise manner to non-technical personnel
- Strong understanding of Active Directory and Group Policy
- Strong understanding of Microsoft Office 365
- Strong understanding of Microsoft Azure
- Management of VMware environment
- Understanding of IT Security Controls (NIST 800-171, CMMC, SOC-2 or equivalent)
- Understanding of Veeam Backup Software
- Understanding of Fortinet Firewalls
- ITIL Foundation certification a plus
- PMP, Security+, Network+, MCSE, CCNA R/S or CCNA Security certifications a plus
We are GEI.
Some of the world’s most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.
We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges.
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here.
Employee-owned. Employee-focused.
As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI’s career site here.
GEI’s Total Rewards Package Includes:
- Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
- Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
- Well-Being Program and Paid Parental Leave
- Commuter Benefits
- Hybrid Work Schedules and Cell Phone Stipends
- GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
- Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
- Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
- Paid Holidays and Generous Paid Time Off Program
- Rewards and Recognition
- GEI-Funded Profit Sharing and 401(k)
- Opportunity to be an Owner and Shareholder (Learn more here)
- A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
- And More…
PHYSICAL REQUIREMENTS
Environment Requirements
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GEI is an AA/equal opportunity employer, including disabled and veterans.
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